These Terms of Service govern your use of the Greenville Car Detailing website and services.
By using our website or booking services, you agree to these Terms.
Greenville Car Detailing provides mobile car detailing services throughout Greenville, South Carolina and surrounding areas.
Services may be performed at:
residential properties
businesses
rental properties
hotels
other approved locations
2. Booking & Confirmation
Appointments may be scheduled:
through our website
by phone
by SMS text
Submitting a booking request does not guarantee an appointment until confirmed.
Availability may vary depending on scheduling and location.
3. Scope of Work & Documented Expectations
The services to be performed are defined by your booking confirmation.
Before or during service, we may assess the condition of your vehicle and communicate limitations on the expected result, including the severity of odor, staining, oxidation, pet hair, mildew, or paint condition. Any such assessment communicated to you by text, email, or in person becomes part of the agreed scope of work for that appointment.
If we recommend additional treatment, additional passes, or a different service level and you decline, the service is performed on that basis and the guarantee in Section 8 applies only to the service actually agreed to.
You are responsible for accurately describing the condition of your vehicle at the time of booking. Undisclosed conditions may change the scope of work, the price, or the result that can reasonably be achieved.
4. Payments
Payments may be accepted through:
credit or debit card
cash
approved electronic payment methods
Payment is due at completion of service unless otherwise agreed.
Published flat-rate pricing applies to vehicles in normal condition. If, on arrival, the condition of the vehicle materially exceeds the scope of the booked service — including but not limited to biohazard, mold, severe pet hair, sand, construction debris, or excessive contamination — we will notify you and obtain your approval before performing any additional work or charging any additional amount. No additional charges are applied without your prior approval.
If you decline approval for additional work, we will perform the booked service as scheduled or, at your option, reschedule or cancel the appointment.
5. Memberships & Recurring Billing
Detailing memberships bill automatically at the stated interval until cancelled. By enrolling in a membership, you authorize Greenville Car Detailing to charge your payment method on a recurring basis at the stated amount and interval.
You may cancel a membership at any time by contacting us at least [7] days before your next scheduled billing date. Cancellation requests received after that point take effect at the end of the following billing cycle.
Membership fees already billed are non-refundable. Unused visits do not roll over between billing periods and have no cash value.
We may change membership pricing or terms with 30 days' advance notice sent to the phone number or email address on file.
6. Cancellations & Rescheduling
Appointments may be cancelled or rescheduled by contacting us.
Cancellations made less than [24] hours before the scheduled appointment, or appointments where the vehicle is not accessible on arrival, may incur a fee of [$X or X%] of the service price.
We may reschedule services due to:
severe weather
safety concerns
equipment issues
circumstances outside our control
If weather prevents an exterior service from being performed safely, we will reschedule at no charge.
7. Service Conditions
Customers must provide:
safe vehicle access
a legal work location
accurate service information
By providing keys or vehicle access, you authorize us to enter, start, and move the vehicle as reasonably necessary to perform the service. We are not responsible for keys left in unsecured locations at your direction.
We reserve the right to refuse service if conditions are unsafe or outside the normal scope of detailing.
8. Workmanship Guarantee
8.1 Scope of the guarantee
Our guarantee covers the performance of the service, not the permanence of the result.
If a service we performed materially failed to include work described in your booking confirmation, or was not performed to professional standard, we will re-perform the affected portion of that service at no charge. If we are unable or unwilling to re-perform it, we will refund the amount you paid for that service.
This is our complete guarantee.
8.2 What the guarantee does not cover
This guarantee does not apply where the service was performed as described but the result did not meet an expectation we did not agree to.
This includes odors, stains, or contaminants that return, persist, or reappear after treatment; results affected by vehicle age, material condition, or severity of contamination; and any outcome we qualified before or during service under Section 3.
Performing the service is our obligation. A specific or lasting result is not.
8.3 Exclusions
This guarantee does not apply to:
pre-existing damage, defects, wear, stains, odors, oxidation, or paint conditions
recurrence of any odor, stain, or contaminant after the service was performed as described
results that were qualified or disclosed before or during service, including severe smoke saturation, set stains, deep scratches, mold, and vehicles for which additional treatment was recommended
re-soiling, weather, pollen, or normal use after the service is completed
mechanical, electrical, or cosmetic conditions unrelated to our work
personal items left in the vehicle
any vehicle condition we identified and you declined to have addressed
8.4 How to make a claim
You must notify us within 72 hours of service completion by text, call, or email to (864) 900-9133, and include photographs of the specific issue.
You must make the vehicle available for inspection and re-service within 7 days of that notice, within our normal service area.
Claims made outside these windows are waived.
8.5 Re-service before refund
We have the right to inspect and re-perform the affected work before any refund is issued. A refund is not available until we have been given a reasonable opportunity to correct the issue.
8.6 No warranty of specific results
Detailing outcomes vary by vehicle condition, material, age, and severity of contamination. We do not warrant that any specific stain, odor, scratch, oxidation, or contaminant will be fully or permanently removed. All services are provided on that basis.
8.7 Sole and exclusive remedy
Re-service, or refund of the amount paid for the affected service, is your sole and exclusive remedy under this guarantee. Our total liability for any claim will not exceed the amount you paid for that service.
We are not liable for consequential, incidental, or indirect damages, including loss of use, rental costs, diminished value, or lost time.
8.8 These Terms control
These Terms of Service are the complete agreement regarding our guarantee and supersede any summary, shorthand, or promotional description of it appearing on our website, social media, advertising, review responses, or verbal statements. Where marketing language and these Terms differ, these Terms govern.
9. Liability
Greenville Car Detailing is not responsible for:
pre-existing vehicle damage
personal items left in vehicles
delays caused by weather or traffic
Our liability is limited to the amount paid for the service.
We maintain commercial general liability and garagekeepers coverage. This coverage exists between Greenville Car Detailing and its insurer and creates no third-party rights or direct claim by any customer.
Any claim of damage arising from our service must be reported to us within 24 hours of service completion.
10. SMS Communications
By providing your phone number through our website or booking system, you consent to receive SMS messages related to:
appointment confirmations
appointment reminders
service updates
customer service responses
promotional offers if you opt in
Message frequency may vary.
Message and data rates may apply.
To opt out at any time, reply STOP.
For assistance, reply HELP.
To opt back in after opting out, reply START to resume receiving messages.
11. Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
12. Age Requirement
You must be at least 18 years old to book or purchase services.
13. Intellectual Property & Vehicle Images
All website content including text, images, logos, and branding is owned by Greenville Car Detailing and may not be copied or reused without permission.
We may photograph or record vehicles before, during, and after service for quality documentation and marketing purposes. By booking, you consent to the use of these images in our gallery, website, social media, and advertising.
Images will not include license plates, VINs, or identifying personal property. You may opt out in writing at any time before service.
14. Privacy Policy
Use of our website and services is also governed by our Privacy Policy:
https://gvlcardetailing.com/privacy-policy
15. Entire Agreement & Severability
These Terms, together with your booking confirmation, constitute the entire agreement between you and Greenville Car Detailing and supersede all prior or contemporaneous statements, whether written, verbal, or promotional.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Our failure to enforce any provision is not a waiver of that provision or any other.
We may update these Terms at any time. Continued use of our website or services after an update constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of the State of South Carolina.
Any disputes will be resolved in the courts of Greenville County, South Carolina.
Greenville Car Detailing 11 Tattershall Road, Greenville, SC 29605 Phone: (864) 900-9133 Email: [email protected]