Greenville Car Detailing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.
We may collect the following information when you interact with our website or services.
Personal Information
Name
Phone number
Email address
Service address
Vehicle information related to service
Communication Information
When you contact us by form, phone, email, or SMS we may store:
Messages you send
Appointment details
Customer service communication history
Vehicle Images
We may collect photographs or video of your vehicle taken before, during, and after service for quality documentation and marketing purposes. These images may be published as described in Section 5 of this policy and in our Terms of Service. We do not publish license plates, VINs, or images of personal property.
Technical Data
Our website may automatically collect:
IP address
Browser type
Device type
Pages visited
Date and time of visits
This information helps improve our website and services.
2. How We Use Your Information
We use the information we collect to:
Schedule and perform detailing services
Communicate about appointments
Send appointment confirmations and reminders
Document the condition of a vehicle before and after service
Provide customer support
Improve our website and services
Send marketing messages if you opt in
3. SMS Messaging & Mobile Communications
By providing your phone number through our website forms or booking system, you consent to receive SMS messages from Greenville Car Detailing related to:
Appointment confirmations
Appointment reminders
Service updates
Customer service responses
Promotions or special offers if you opt in
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP.
For assistance, reply HELP.
4. Mobile Information Sharing
Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Your phone number is used only to communicate with you regarding services you request.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Vehicle Images & Marketing Use
Photographs and video of serviced vehicles may be used in our before-and-after gallery, on our website, on social media, and in advertising.
We do not publish license plates, VINs, or images of personal property visible inside a vehicle.
You may opt out of marketing use at any time. To opt out before service, notify us by text, call, or email. To request removal of an image already published, contact us and we will remove it from any platform we control.
Images used solely for internal quality documentation are retained as described in Section 8.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Improve website performance
Analyze visitor behavior
Remember user preferences
Cookies do not give us access to your computer or personal information beyond what you choose to share.
You may disable cookies through your browser settings.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission is completely secure.
8. Data Retention
We retain customer records, including booking history and communication records, for [3] years after your last service, unless a longer period is required for tax, accounting, or legal purposes.
Marketing images are retained indefinitely unless you request removal.
Text message opt-in and consent records are retained as required by applicable messaging regulations.
9. Third-Party Services
Our website may use trusted third-party services including:
payment processors
analytics providers
booking software
These services have their own privacy policies.
10. Your Rights
You may request to:
access your personal data
correct inaccurate data
request deletion of your information
opt out of marketing communications
request removal of published images of your vehicle
To make a request, contact us using the information below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
12. Contact Information
If you have questions about this Privacy Policy, contact us:
Greenville Car Detailing 11 Tattershall Road Greenville, SC 29605
Phone: (864) 900-9133 Email: [email protected]